Can we develop 1 chatbot and conditionally invoke it from 4 different applications? Can we achieve it with Authentication?
We have 4 distinct applications and we want to develop a chatbot and train it with 4 application topics and want to make the chatbot answer questions based on the topic selected from a particular application. Here is an example
Application 1 - User who has access to application 1 logins to the application and invokes a chatbot and asks a question regarding the topic related to a particular application. Now chatbot has to answer the question and then asks about a topic related to other application it should politely deny answering.
Application 2 - User who has access to application 2 logins to the application and invokes a chatbot and asks a question regarding the topic related to a particular application. Now the same chatbot which denied the answer in scenario 1 should answer the question and then asks about a topic related to the application 1 it should politely deny answering.
Please share the possibilities of the same. Thank You for your kind time and interest in answering our query.
Pegasystems Inc.
US
This is best done by creating a separate channel for each application. Your mashup will reference the channel ID and the end user will only be able to invoke responses that are part of that channel.