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Question

 Ajay Kumar (Ajay Kumar)
Cotiviti
Technical Lead
Cotiviti
IN
Ajay Kumar Member since 2014 13 posts
Cotiviti
Posted: Dec 5, 2018
Last activity: Dec 5, 2018
Posted: 5 Dec 2018 4:03 EST
Last activity: 5 Dec 2018 8:19 EST
Closed
Solved

Does Pega Chat-Bot takes voice input ?

Does Pega Chat-Bot takes voice input ?

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Accepted Solution

Posted: 6 years ago
Posted: 5 Dec 2018 4:30 EST
Piotr Kulig (Piotr Kulig)
PEGA
Manager of Software Engineering, Customer Service Desktop & Self-Service
Pegasystems Inc.
PL

Hi,

if we are talking about built-in WebChatbot - it doesn't take the voice input, it allows only text. We have the component to integrate with Alexa (available on Exchange) - maybe it is something you need. 
Of course you can implement voice recognition in your app layer and pass text to the chatbot to achieve this. OOTB Pega WebChatbot doesn't take the voice input.

Piotr

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