Question
Labb Consulting
Labb Consulting
PH
Labb Consulting
Posted: Nov 1, 2024
Last activity: Nov 1, 2024
Last activity: 1 Nov 2024 6:20 EDT
Wrap up interaction case and close tab from service case thread
Hi, I'm trying to resolve and close tab (to imitate wrap up) an interaction case after submit from the service case. It seems that calling CPMClearPortalRecent helped others before to implement this. However, even from base Pega CS, D_CPMPortalRecent.ActiveParentRecent is always empty due to significant architectural changes in Pega CS
Is there an OOTB or another way to achieve this?
***Edited by Moderator Marije to add Capability tags***
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