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Question

 Gowri Deivaraju (Gowri Deivaraju)
WellsFargo
Lead Software Engineer
WellsFargo
US
Gowri Deivaraju Member since 2015 15 posts
WellsFargo
Posted: Apr 19, 2017
Last activity: Apr 20, 2017
Posted: 19 Apr 2017 17:57 EDT
Last activity: 20 Apr 2017 10:15 EDT
Closed

Start new CPM Interaction in a new thread when closing the current interaction

Hello All

We have a requirement as follows. When we wrap up the current interaction, we want to automatically start a new interaction.

The challenge is current interaction thread needs to be closed and the new interaction will have to be in its own thread.

Please suggest any possible solution

***Moderator Edit: Vidyaranjan | Updated Categories***

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Pega Customer Service
User Experience

Posted: 7 years ago
Posted: 20 Apr 2017 4:07 EDT
Akshay Kumar Sinha (AkshaySinha07)
Blue Rose Technologies GmbH

Blue Rose Technologies GmbH
BE

Hi,

The following link may be useful for your requirement. Please have a look.

https://collaborate.pega.com/question/confirm-harness-i-am-having-one-button-click-button-i-have-launch-new-different-case-type

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