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Question

 Uma Maheswar (umamaheswar.bk)
ING
Pega Consultant
ING
NL
umamaheswar.bk Member since 2023 17 posts
ING
Posted: 7 hours 59 minutes ago
Last activity: 1 hour 14 minutes ago
Posted: 6 Feb 2025 5:24 EST
Last activity: 6 Feb 2025 12:10 EST

Display Closed Email Interactions

Team, 

 

We have a requirement to display email interaction which are closed/resolved from worklist/work basket

Along with the Email Body of the task

I think these will be stored in some DB, Could you please from where we can able to display (Source)

***Edited by Moderator Marissa to add Capability tags***
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Pega Customer Service 8.8
Email
Agent Desktop
Conversational Channels
Next Best Action
Workflow Automation
Case Management
Data Management
Senior System Architect

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