@umamaheswar.bk To customize the interaction header in the CS portal and remove default values like "Demo popup" and "Outbound phone call," you can override the relevant section or harness rules in your application. Identify the OOTB rules used to render the interaction header, such as the "New" or "Perform" harness. Use the Live UI tool to pinpoint the exact rules responsible for these values. Create a copy of these rules in your application layer and modify them to remove or hide the unwanted values. If these default options are sourced from a data page or a property, update the data source to exclude them. You can also use visibility conditions or custom filters in the UI to ensure they are not displayed. Once done, test the changes thoroughly to confirm the customization works as intended.