@umamaheswar.bk To customize the interaction header in the CS portal and remove the default values like "Demo popup" or "Outbound phone call," you can achieve this by overriding the OOTB section rule used for the interaction header. First, identify the section rule associated with the header (e.g., by checking the harness or relevant rules in the Interaction case type). Save a copy of this rule into your application ruleset. Then, modify the section to remove or hide the unwanted values by updating the visibility conditions or removing the respective fields. If these values are populated from a data source or a property, customize the data source or clipboard properties to exclude these entries. After making the changes, test thoroughly to ensure that the interaction header displays as expected without impacting other functionalities.