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Question

 Uma Maheswar (umamaheswar.bk)
ING
Pega Consultant
ING
NL
umamaheswar.bk Member since 2023 24 posts
ING
Posted: Feb 11, 2025
Last activity: Feb 12, 2025
Posted: 11 Feb 2025 8:44 EST
Last activity: 12 Feb 2025 6:21 EST
Closed

Email Interactions with historic data

Team, 

 

We are using CS Email Bot, Does Pega have OOTB RD or tables to display all the cases created, closed and opened status with Email Body and Email Header

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Pega Customer Service 8.8
Email
Constellation
Conversational Channels
Senior System Architect

Posted: 1 month ago
Posted: 12 Feb 2025 6:21 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@umamaheswar.bk please do not post duplicate questions.

I believe you already posted this question in Display Closed Email Interactions (6th February) and in .Email interaction wrap-up not working for Work queue (posted 20 January)

I will close this thread to avoid duplicate answers and missed posts.

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