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Question

 Uma Maheswar (umamaheswar.bk)
ING
Pega Consultant
ING
NL
umamaheswar.bk Member since 2023 11 posts
ING
Posted: 3 days 4 hours ago
Last activity: 3 days 4 hours ago
Posted: 20 Jan 2025 7:22 EST
Last activity: 20 Jan 2025 7:22 EST

Email interaction , wrap-up not working for Work queue

Hello Team, 

Can someone share me how can we route email interaction cases to work queue and perform a Wrap-up

cases are getting loaded to the dpage, after that they are not displaying in work queue, 

***Edited by Moderator Marije to add Capability tags***
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Pega Customer Service 8.8
Email
Low-Code App Development
Case Management
Security
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