Last activity: 18 Jun 2018 13:59 EDT
To close an interaction from service case
In our application , we are trying to resolve/wrap up the Interaction and service at a same time.
This action needs to be done on click of a button from service case.
C case and I case are separate thread, so I am not able to close the I- case tab using the button in service case. Is there is any way to achieve it?
Also found a similar post in mesh but couldn't find any product solutions for the same: