Question
GovCIO
US
Last activity: 14 Sep 2016 13:10 EDT
Inconsistent behavior of "CPMClearPortalRecent" activity to close the I- case from a Service call
Hi,
I am trying to close the whole I- case after submitting the S- case for an intent. For that, I am calling the OOTB activity:CPMClearPortalRecent from the post activity of my intent's flow action. Sometimes, it works fine and sometimes it doesn't. Can anyone help me in resolving this issue?
Passing the below params to this activity.
D_CPMPortalContext.ActiveParentRecent.pyRecordID for RecordID
D_CPMPortalContext.ActiveParentRecent.pyRecordKey for RecordKey
Checked ignoreDirty
Thanks,
Ravi Kumar Pisupati
***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***
Accepted Solution
GovCIO
US
Thank you for the reply. I had added another activity:CAClearAllClipboards and added some logic to resolve this issue. Working fine now.
Thanks,
Ravi Kumar.
Pegasystems Inc.
IN
I'm not completely sure about end-to-end use case, As per my understanding, do you always want to close interaction after finishing any service case or a specfic service case?
How many cases are in-flight while doing this action?
if you want to close interaction after a specfic process has been finished (finishing last assignment the current work flow), update a property (possibily a datetime property is preferable) conditionally and make sure that you have some non-auto generated section which will trigger onclick on a hidden link. Configure above activity by passing same parameters(run this code this interaction context) on hidden link. I hope this will help you.
Accepted Solution
GovCIO
US
Thank you for the reply. I had added another activity:CAClearAllClipboards and added some logic to resolve this issue. Working fine now.
Thanks,
Ravi Kumar.
Pegasystems Inc.
IN
Hi Ravi, CAClearAllClipboards (CACleanClipboard Pages) activity is not used in Interaction Portal. I wonder how it helped. Is this activity customized in Impl layer?
GovCIO
US
No, we didn't make any changes to it. Whatever it comes from OOTB, we used it as it is. Somehow, it worked fine in our situation.
Thanks,
Ravi Kumar.