Refresh tab harness from another tab thread
Hi guys,
My issue is like the one presented here:
Refresh harness of Home thread from another tab thread | Support Center (pega.com)
To give you more context, our application is built on top of Customer Service, and we are using the legacy Tab Group layout control to achieve "tabs" functionality. We have some landing pages, one of them is "Tasks" which launches an individual Task case in a different tab, until this point everything is good, but once you complete the case in that tab, there is no way to update the counters and table in the landing page, so the Task case is no longer listed or accounted for.
I wish there was a way to add events (or Action sets) once you switch back to a Tab like in this scenario. I have tried using a JS script to focus the landing page once you close the current case, but I could not make it to refresh the harness with the updated data.
Thanks for any thoughts on this,
-Jose
Pegasystems Inc.
IN
@josenavas Hi Can you try a refresh condition which can be included in sections and layouts added in a tab.
As shown in below highlighted field. You need to provide a field that changes or a list where you can check a condition for add or delete
Updated: 23 Jan 2023 12:00 EST
Oligos
FR
@josenavas you can create a simple editable data page as requestor scope and pydefault data transform as a source.
After performing your postprocess (or what else) in your current case, you can flag a property of your data page (.DateTime = @CurrentDateTime() ) and add the refresh condition in your section in the previous tabulation.(hope you are using exclusive lock in your case that you need to be refreshed)
SoftServe
US
Thank you Srinidhi and Jihed,
I ended up adding a Harness action set in the Close Task button. When you specify the same tab and harness name as the one already there, Pega basically reloads the existing harness and refreshes everything in there.
Nevertheless, thank you for your suggestions, that would definitely be useful in some other scenarios.
Kind regards,
-Jose