Pega Real time Events and Finalizing
Hi,
We are investigating the use of real time events based on kafka information we retrieve. If we identify an event we trigger the Marketing Program through CDHEventSource and would like to send an email or push notification via our external providers using an output template and the finalize options. There we run into a contra-intuitive behaviour. We would expect that when an event is ran through the CDH-framework and an action is initiated within the action-flow, it would automatically finalize based on the boolean:
"Finalize template after action initiation"
However we see that we need to wait till the schedule is ran, with a max of 30 minutes to pick up the triggered event. This makes the event realtime, but the output not real-time at all..
How can we make triggered real-time events really real-time. For example by finalizing immediately?
Hi,
We are investigating the use of real time events based on kafka information we retrieve. If we identify an event we trigger the Marketing Program through CDHEventSource and would like to send an email or push notification via our external providers using an output template and the finalize options. There we run into a contra-intuitive behaviour. We would expect that when an event is ran through the CDH-framework and an action is initiated within the action-flow, it would automatically finalize based on the boolean:
"Finalize template after action initiation"
However we see that we need to wait till the schedule is ran, with a max of 30 minutes to pick up the triggered event. This makes the event realtime, but the output not real-time at all..
How can we make triggered real-time events really real-time. For example by finalizing immediately?
Also the event does not trigger a program-run, is this expected behaviour?
***Edited by Moderator Rupashree to add Capability tags***