Question
Evonsys PVT Ltd
Evonsys PVT Ltd
LK
Evonsys PVT Ltd
Posted: Mar 12, 2024
Last activity: Mar 13, 2024
Last activity: 13 Mar 2024 4:08 EDT
Closed
Solved
How to add an action to a Real Time Events
Hi, Can I please know how to add this action to RTE in NBA Channel? Here I have attached two images of the action and the place I want the action to be displayed.
***Edited by Moderator Rupashree S. to add Capability tags***
To see attachments, please log in.
Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 21 Mar 2024 10:50 EDT
Maantic Technologies Pvt Ltd
Maantic Technologies Pvt Ltd
US
Posted: 1 year ago
Maantic Inc
Maantic Inc
IN
Hi @CharlesW2139,
From the channels tab of NBA designer, create an event with the same issue and group as that of action created, this would associated your action to the real time event configured.
Thanks,
Arun
Hi @CharlesW2139
Hope you are doing well.
In the Channels tab of NBA, it displays only the active Channels. You can activate, deactivate, and configure custom Channels in the Configurations landing page. Access Configurations landing page by clicking Configure in the Active channels section of the Channels tab, or by clicking Next-Best-Action > Configurations in the navigation pane of Customer Decision Hub.
You can go through the link below for better understanding.
https://docs.pega.com/bundle/customer-decision-hub/page/customer-decision-hub/cdh-portal/nba-designer-basics-channels.html
I hope it helps.
Thanks
Megha