Can someone please help me with the steps to configure real time event based campaign.
Our requirement is that we will get events from kafka, as soon as we receive kafka event into pega application which should trigger event based campaign and through that campaign we need to send email or sms notification to the customers.
Can someone please help me with the steps to configure the above requirement?
***Edited by Moderator Marije to add Capability tags***
Here are the general steps to configure a real-time event-based campaign in Pega:
Set up a Kafka connector in Pega to receive events from the Kafka message broker.
Create a Pega data model to store the incoming events.
Create a Pega case to represent the event-based campaign.
Use Pega's rules and decision trees to define the conditions under which the event-based campaign should be triggered.
Use Pega's email and SMS actions to send notifications to customers based on the event data.
Test the event-based campaign to make sure it works as expected.
These are the high-level steps, and the exact implementation will depend on the specifics of your use case. Pega provides a robust set of tools for developing event-driven processes and campaigns, so you should be able to customize the process to meet your specific requirements.
I hope this helps you get started on your event-based campaign development journey. Good luck!