Question
Bits in Glass
IN
Last activity: 21 Mar 2024 10:44 EDT
Issue with the Campaign Outbound Email Channel
We are trying a run an outbound campaign for an email channel, however, we are not able to receive emails from it.
- We have configured a segment for it, but the population count is not getting populated properly.
- In the campaign, we have configured segment, action(internal email treatment), and action flow as a source. After running that campaign the below-mentioned error occurs.
Unable to open an instance using the given inputs: pxObjClass = "Rule-Decision-Strategy", pyClassName = "PegaMKT-Data-Customer", pyPurpose = "OfferNotificationP13022".
Has anyone faced similar kind of issues, please suggest any solution for the same.
Accepted Solution
Updated: 21 Mar 2024 10:44 EDT
Pegasystems Inc.
GB
@GurleenK2453 please log a support issue via the MSP and provide the INC ref here so that we can help track it.
Pegasystems Inc.
IN
@GurleenK2453 Can you check and confirm if the Context Dictionary was saved successfully? Was this working earlier and were any recent changes in the Context dictionary or anywhere else in the application?
Bits in Glass
IN
@RaghuShankhawaram Yes, the context dictionary is saved successfully and there were no such changes made to the application.
Updated: 13 Feb 2024 6:23 EST
Pegasystems Inc.
IN
@GurleenK2453can you try flushing data page D_CDHSubjectDictionary with param (DictionaryName) value as 'Customer' and check once ?
Bits in Glass
IN
@HarishReddyKantaReddy I tried flushing the above-mentioned data page with the param (DictionaryName) value as 'Customer' and when I ran it afterward, I found Account and Customer under SubjectClasses.
Accepted Solution
Updated: 21 Mar 2024 10:44 EDT
Pegasystems Inc.
GB
@GurleenK2453 please log a support issue via the MSP and provide the INC ref here so that we can help track it.