No email sent when "Use associated Treatment" is selected in Send Email action flow shape
Hi, we have created an action with an email treatment (email channel is enabled either in NBA designer and in the action's treatment tab) and a simple flow containing a Send Email shape.
If we select the "Use associated Treatment" option (which is really useful when you create templates), no email is sent.
If we select "Specify treatment" and manually select the treatment, it works fine.
We tried to compare our configuration with the one provided in the Pega Academy challenge "Sending offer emails", but it seems exactly as our configuration.
Is there any case in which the "Use associated Treatment" is not able to automatically select the treatment associated to the action?
Pegasystems Inc.
IN
@SilviaZ3 Can you check and confirm if the Channel treatment processing toggle is turned on? You can find this toggle in the Next-Best-Action Designer settings popup. To get to this popup you need to click the Cog icon displayed on the top right Next-Best-Action Designer screen.
If this is turned off then please turn it on.
Reply S.P.A.
IT
@RaghuShankhawaram Yes, here is our setting:
Also Email channel is active in the Channel tab and Email treatment is active in the action Treatments tab
Pegasystems Inc.
US
@SilviaZ3 , I suggest you debug the output of the strategy to ensure that the correct name of action and treatment is emitted. I would first test this in Customer Profile Viewer in the Next Best Action tab. If that is working validate hard coding the treatment name in the action flow, prior to the email shape via set property in a connector makes it work. This will validate if the shape is having trouble or the data is not making it to the shape. If you continue to have issues with this, open a support incident please.