BehavioralLimits Strategy
Hello ,
I need some help with how contact policies and BehavioralLimits Strategy work in CDH.
I have an action with the following outcomes in CDH:
Pending
Delivered
Rejected.
I have created a contact policy to suppress the action for the Pending and Delivered outcome however for the rejected status when I run again the primary schedule I should see the action being offered again.
The eligibility condition on the action is looking at checking if a Policy was activated in the last 72 hours hence I am added a contact policy in order to not displayed it again when Primary Schedule is run however if the status is rejected I want the action to be picked again.
Is my understanding correct that if I have my last outcome for the same interaction as rejected the strategy should not suppress the action ?
Looking forward for an answer.