Action not considered in NBA strategy schedule
We've just created a new Decisioning application with Pega CDH 8.7.
We created a custom Customer class in MyOrg-MyApp-Data-Customer and set it in the Context Dictionary.
After that we build the taxonomy and created an action with an Email treatment and a flow configured only with the send email shape.
Then, we enabled the Email channel in the NBA designer and enabled a recurring schedule.
Each time we run the schedule or try to test it on a seed list, we see that an audience is selected, but no actions are selected by the strategy.
We tried to run a test over the Trigger_NBA_MyIssue_MyGroup strategy which stands under the recurring schedule automatically generated by the NBA designer and we noticed that our action is in the output until it reaches the NBA Strategy Framework Customers component.
We also tested that sub strategy to understand in which point it is not selected and it is not selected by Treatments & Channels component.
Can you please help us to understand which configuration we are missing?
We followed the same procedure explained in the Configuring the delivery of an email treatment with the Send Email shape | Pega training
Accepted Solution
Updated: 14 Jul 2022 4:20 EDT
Reply S.P.A.
IT
@SilviaZ3We solved the issue disabling "Outbound model maturity" in NBA designer, since it was filtering out every action
IQZ Systems LLC
US
@SilviaZ3 Hi, There may be many reasons why the actions are not showing up. If the channels and treatments are configured then check if the treatment is enabled, check if the propensity threshold is configured. You can try using the customer profile viewer to debug
https://docs-previous.pega.com/pega-customer-decision-hub-release-notes/87/customer-profile-viewer-enhancements select the outbound, and corresponding issue/group,
Above the table there is a option to change the default view filter to filter by feature to see where it actually got filtered out.
Reply S.P.A.
IT
@KiruthikaAHi, thank you for the link. It was useful to confirm that every action was filtered out.
We were able to make the actions selected setting the Action Evaluation Criteria of the action to MANDATORY
Using Default or Transactional setting, actions are not chosen by NBA strategy, even though we have no contact policies, outbound limits or arbitration configured in the designer.
Furthermore, if we try to save the Arbitration or the Constraints tab of the NBAD, an error appears saying that "Rule already exists". We checked that we have no checked out rules. How can we fix it?
Accepted Solution
Updated: 14 Jul 2022 4:20 EDT
Reply S.P.A.
IT
@SilviaZ3We solved the issue disabling "Outbound model maturity" in NBA designer, since it was filtering out every action
Updated: 21 Dec 2022 7:19 EST
Areteans
IN
hi @SilviaZ3 After disabling "Outbound Model Maturity " it is working fine but this is not what Pega CDH suggests there might be a problem with Trigger_NBA or GOS Strategy for the above issue