Rapid response to Emergencies using CDH
Hi,
I have a query regarding emergency contact to customers through outbound channels in an emergency situation.
As per the design pattern - https://wiki.pega.com/index.php/Rapid_Response_to_Emergencies we need to create separate issue/group to manage emergency actions however we have a requirement to do the send outs within an hour. Current primary schedule arbitrates across all issues/groups and taking few hours to complete the run.
Can we use an alternate schedule on a specific issue/group to reduce the time taken for the campaign execution in case of an emergency situation?
Accepted Solution
Updated: 4 Jan 2023 0:19 EST
DCS
GB
Hi @DeepnaK1,
Additional/Secondary schedule is not a best practice in Always-ON outbound campaign configuration. You can achieve the same using Pega's Multi-channel campaign setup for a specific issue/group during emergency time.
Thanks,
Nanjundan Chinnasamy
Pega Lead Decision Architect | Decision Consultant Solutions
Cognizant Technology Solutions
GB
@DeepnaK1 Additional schedules are not recommended and probably not even there in 8.8. Try optimizing your strategy so that you can skip unnecessary evaluations which normally piles up with time.