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Question

 Piyush Tiwari (PiyushT)
Capgemini
Manager
Capgemini
IN
PiyushT Member since 2013 7 posts
Capgemini
Posted: Feb 22, 2022
Last activity: Apr 3, 2022
Posted: 22 Feb 2022 7:16 EST
Last activity: 3 Apr 2022 14:08 EDT
Closed

CDH for Emergency situation

Hi, 

I have a query regarding emergency contact to customers in a situation like natural calamity or a major network failure. Could you please tell me what is the OOTB approach in Pega to handle this type of scenario. 

I am aware of the usual approach to create a new issue / group /action with highest PCVL but is there any other approach possible?

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Pega Customer Decision Hub for Communications 8.7
Outbound Marketing
Communications and Media
Decisioning Architect

  • Piyush Tiwari
Posted: 2 years ago
Posted: 3 Apr 2022 14:08 EDT
Nanjundan Chinnasamy (Nanjundan Chinnasamy)
DCS
PEGA Lead Decisioning Architect
DCS
GB

@PiyushT

As you rightly highlighted, usual approach to create a new issue / group /action & Create a Dedicated RealTime container to arbitrate Actions with-in the specified Issue/Group. You can manage the Actions through Action Evaluation Criteria to "Mandatory" to bypass Arbitration process & other Outbound Contact Limits to Achieve your requirement. 

 

Thanks,

Nanjundan Chinnasamy | Pega Lead Decision Architect | Decision Consultant Solutions

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