Question
IQZ Systems LLC
US
Last activity: 1 May 2022 22:59 EDT
Real Time Interactions Storing time - CDH
Hi,
We are using Real Time event to send Outbound email to customers based on some triggers in Pega Marketing 8.3.6 version. The further interactions like email Click, Open etc are getting captured with Rank 0 in interaction History after 1 day from the time the email been sent out. The Capture Interaction data flow is not able to find the previous interaction after 1 day.
Found that the Store data time is set to 1440 minutes ( which is 1 day) in the autogenerated Real Time campaign data flow
Is there any configuration or setting ( like DSS) to change this storage time? Or what could be the possible solution to capture the email interactions properly without any time bound using Real Time campaign?
Pegasystems Inc.
IN
@Nithiya Narayanan Could you explain the business usecase/scenario where you are using the Real-Time Events and why the responses are coming beyond a day's time?
This would help us understand better and provide a better response instead of giving an answer to your technical question.
IQZ Systems LLC
US
@RaghuShankhawaram When CSR agents enable an offer to a customer from the agent portal, a real time event will be initiated and the email of the respective offer will be sent out using the Real Time campaign.
If the customer is opening the email a day later, the open interaction is getting captured with Rank 0 and other custom columns Null.
Pegasystems Inc.
IN
@NITHIYAN Are you currently leveraging Real-Time Containers functionality in any way in this project?
IQZ Systems LLC
US
@RaghuShankhawaram We are using Real Time Events.
Pegasystems Inc.
IN
@Nithiya Narayanan I understood that part but are you also using Real- Time Containers for any other business use case case or is it only Real-Time Events?
IQZ Systems LLC
US
@RaghuShankhawaram No, we are only using Real Time Events.
Pegasystems Inc.
IN
@NITHIYAN One more question, have you configured Real-Time Events with Multi Channel Campaigns or Next Best Action Desginer?
Pegasystems Inc.
IN
@Nithiya Narayanan To adjust the time to live value, you will need to update the ADMShortTimeoutForDelayedLearning DSS and set the appropriate value. Please note that this DSS is also used for Real-time containers which are used for real-time inbound use cases. As you are not using Realtime Container, it is safe to update the DSS.
Once the DSS is updated any new dataflow that is generated will have the correct time to live values.
If you are using NBA Designer then you will need to de-associate the Event, save it and add it back again and save it for the data flow to generate with the correct value. If you are using a Multi-Channel campaign, then you will need to suspend the campaign and submit it again for execution.
You may also modify the existing dataflow rule directly and change the time to live value and it will take effect immediately for any new decisions being made.