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 Bharat Rathore (BharatRathore) TCS Lead Decisioning Architect
TCS
GB
BharatRathore Member since 2012 2 posts
TCS
Posted: October 7, 2022
Last activity: October 21, 2022
Posted: 7 Oct 2022 7:47 EDT
Last activity: 21 Oct 2022 4:34 EDT
Solved

Campaign email is not getting sent

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Hi All,

I have setup email account and its working with CaseType(Getting email while creating case or at any specific steps ) and working with seedList or Test Message on Flow. 

But not getting while running campaign - No error at all.

Please suggest some configuration If I am missing or anyone resolved it.

***Edited by Moderator Marije to add Capability tags***

***Edited by Moderator Marije to add Support Case Details; ***
Pega Customer Decision Hub 8.7 Engagement Channels Decision Management Email Consumer Services Decisioning Architect Support Case Exists
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Suresh Manimela
Posted: 5 months ago
Posted: 10 Oct 2022 5:46 EDT
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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@BharatRathore   The you say running a campaign - Do you mean running outbound schedule on Next-Best-Action Designer? Have you confirmed if Actions are getting initiated/triggerred for the customers? 

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Posted: 5 months ago
Posted: 20 Oct 2022 5:18 EDT
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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@BharatRathore  Can you please explain what are you using Campaigns and not the Outbound Schedules in NBA Designer? Is it for a client implementation or some internal demo?

Regarding the issue you are facing,  Does the Action flow for HomeLoan1 have the email shape configured? Which email account is configured on the email shape and is that able to successfully connect to the Email Service Provider? If the configuration is correct then check the PR_DATA_CORR_EMAIL table to see if the email is stuck in delivery or has errored out. 

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Posted: 5 months ago
Posted: 20 Oct 2022 5:47 EDT
Bharat Rathore (BharatRathore) TCS Lead Decisioning Architect
TCS
GB
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@RaghuShankhawaram  Thank you Raghu for your response, 

We have record in PR_DATA_CORR_EMAIL table with Pending-Delivery status. We raised SR and Pega team suggested to enable PEGAMKTEmail service which is currently not available.

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Posted: 5 months ago
Posted: 20 Oct 2022 7:26 EDT
Marije Schillern (MarijeSchillern) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
GB
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@BharatRathore I have added INC-244504 reference to this post to help us track the investigation.

Please can you provide the final resolution details and mark 'Accept Solution' to the reply to indicate when the issue is resolved?

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Accepted Solution

Posted: 5 months ago
Posted: 21 Oct 2022 4:34 EDT
Bharat Rathore (BharatRathore) TCS Lead Decisioning Architect
TCS
GB
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@MarijeSchillern   Its resolved now after making below changes as per SR suggestions.

Enabled below agents in PegaMKT-Engine

SendEmailsInBulk SendEmailChild

and setup PegaMKTEmail service.

Thank you.

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Marije Schillern

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