Question
TCS
GB
Last activity: 25 Sep 2023 17:45 EDT
Campaign email is not getting sent
Hi All,
I have setup email account and its working with CaseType(Getting email while creating case or at any specific steps ) and working with seedList or Test Message on Flow.
But not getting while running campaign - No error at all.
Please suggest some configuration If I am missing or anyone resolved it.
***Edited by Moderator Marije to add Support Case Details; ***
Accepted Solution
TCS
GB
@MarijeSchillern Its resolved now after making below changes as per SR suggestions.
Enabled below agents in PegaMKT-Engine
SendEmailsInBulk SendEmailChild
and setup PegaMKTEmail service.
Thank you.
Pegasystems Inc.
IN
@Bharat Rathore The you say running a campaign - Do you mean running outbound schedule on Next-Best-Action Designer? Have you confirmed if Actions are getting initiated/triggerred for the customers?
TCS
GB
@RaghuShankhawaram Hi Raghu, I am not using NBA designer , just created multichannel campaign and running(schedule) from CDH portal. Please find the attached file for Campaign run & Batch DF.
Pegasystems Inc.
IN
@Bharat Rathore Can you please explain what are you using Campaigns and not the Outbound Schedules in NBA Designer? Is it for a client implementation or some internal demo?
Regarding the issue you are facing, Does the Action flow for HomeLoan1 have the email shape configured? Which email account is configured on the email shape and is that able to successfully connect to the Email Service Provider? If the configuration is correct then check the PR_DATA_CORR_EMAIL table to see if the email is stuck in delivery or has errored out.
TCS
GB
@RaghuShankhawaram Thank you Raghu for your response,
We have record in PR_DATA_CORR_EMAIL table with Pending-Delivery status. We raised SR and Pega team suggested to enable PEGAMKTEmail service which is currently not available.
Pegasystems Inc.
GB
@Bharat RathoreI have added INC-244504 reference to this post to help us track the investigation.
Please can you provide the final resolution details and mark 'Accept Solution' to the reply to indicate when the issue is resolved?
Accepted Solution
TCS
GB
@MarijeSchillern Its resolved now after making below changes as per SR suggestions.
Enabled below agents in PegaMKT-Engine
SendEmailsInBulk SendEmailChild
and setup PegaMKTEmail service.
Thank you.
Bits In Glass
IN
@Bharat Rathore i tried the above mentioned configuration but still i am unable to sent the email through Campaign . when i am running the campaign it is showing running only .
Pegasystems Inc.
GB
@RituB061 if you get no further help after checking a PSC search (see this and this) or you can try posting a New Question on the PSC, please can you log a support service request via the MSP?
Pegasystems Inc.
IN
@RituB061 Please check if the Agents schedules for Agents in PegaMKT-Engine rulesets are enabled. Please follow the Customer Decision Hub installation guide for more details - https://docs-previous.pega.com/pega-customer-decision-hub-installation-guide/87/configuring-and-starting-agent-schedules
TCS
GB
@RituB061 are you getting email on CaseType(Getting email while creating case or at any specific steps ) OR working with seedList or Test Message on Flow?