Open Case from URL Email Body

Question

RavindrasinhS6010

Member since 2017

Bank Of America

Posted: May 13, 2020

Last activity: May 13, 2020

Posted: 13 May 2020 8:55 EDT
Last activity: 13 May 2020 16:04 EDT

Closed

How to open a case from Email body?

We are able to open a case but look and feel is different (I found similar issue in below link,seems like it didnt resolve issue. )

***Edited by Moderator Marissa to update Pega Academy to Product; update Platform Capability tags*******

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Posted: 4 years ago

Posted: 13 May 2020 9:36 EDT

kbm01 replied to RavindrasinhS6010

Hi Ravindra, Can you try adding your skin name in the url query param. &pzSkinName=<your application skin name>

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Posted: 4 years ago

Posted: 13 May 2020 10:18 EDT

yerrh

Pegasystems Inc.

replied to RavindrasinhS6010

Hi,

You can try including the WorkLink(Rule-Corr-Fragment) in the correspondence. Please refer to the below article

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