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Question

 Ayu Putri Hijau (AyuPutriH)
PT Asuransi Jiwa Sinarmas MSIG Life

PT Asuransi Jiwa Sinarmas MSIG Life
ID
AyuPutriH Member since 2017 8 posts
PT Asuransi Jiwa Sinarmas MSIG Life
Posted: Mar 8, 2018
Last activity: Apr 3, 2018
Posted: 8 Mar 2018 23:33 EST
Last activity: 3 Apr 2018 1:46 EDT
Closed

Open Case id from URL Email Body

Hi,

In my case I have to send an email. In my email I put a URL, if the URL clicked it will open case id in Pega. But I dont know how..

My question is how do I open the case id by URL in email?

Thanks,

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Dev/Designer Studio
Case Management

Posted: 7 years ago
Posted: 9 Mar 2018 0:27 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES
Hi AyuputrH, Thanks for posting on PSC, - How to create a process to open a portal with the work object displayed on a tab - https://pdn.pega.com/how-create-process-opens-portal-assignment-link Alternatively, You could leverage Pega API as well for opening a work object using a link - https://pdn.pega.com/pega-api-pega-7-platform Refer above links, it has detailed implementations. Hope it helps in your business implemention. Kindly notify if it does by marking this post as answered for larger Pega audience and tracking purposes. Regards, Asif
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Posted: 7 years ago
Posted: 9 Mar 2018 1:19 EST
Ayu Putri Hijau (AyuPutriH)
PT Asuransi Jiwa Sinarmas MSIG Life

PT Asuransi Jiwa Sinarmas MSIG Life
ID

Thank you for your response

The purpose of my question is I have two id cases when I run the first id case in which there is send email for approval, after the email is received then the recipient only receive email containing link where the link if clicked will open the second id id that has been made earlier on Pega.

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Posted: 7 years ago
Posted: 13 Mar 2018 10:37 EDT
Neha Mittal (NehaM498)
J.P. Morgan Services India PVT Ltd
Software Engineer III
J.P. Morgan Services India PVT Ltd
IN

Hello,

Is the ID which is being opened with the link is in resolved-completed status?

And what is the status of the ID you are expecting to get open?

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Posted: 7 years ago
Posted: 13 Mar 2018 10:45 EDT
Neha Mittal (NehaM498)
J.P. Morgan Services India PVT Ltd
Software Engineer III
J.P. Morgan Services India PVT Ltd
IN

check this link as well, though it is not related to opening the case via email, but it definitely refer above creating of that assignment link:

https://community.pega.com/how-create-process-opens-portal-assignment-link

 

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Posted: 7 years ago
Posted: 9 Mar 2018 1:26 EST
Ayu Putri Hijau (AyuPutriH)
PT Asuransi Jiwa Sinarmas MSIG Life

PT Asuransi Jiwa Sinarmas MSIG Life
ID

So I want to know how to display the id case when the URL in the email is clicked. Do you know that?

Best Regards,

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