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Question

 Julia Wensauer (JuliaWensauer)
Capgemini

Capgemini
AT
JuliaWensauer Member since 2023 1 post
Capgemini
Posted: Nov 7, 2023
Last activity: Nov 14, 2023
Posted: 7 Nov 2023 5:10 EST
Last activity: 14 Nov 2023 11:34 EST
Closed

Loading an email body to a case in Pega

Hi, for a Customer Service platform I want to get the content (the body, sender, date, subject, etc.) into my case type for further processing with GenAI. Is this possible?

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Pega Platform '23
Pega Platform
Generative AI
System Architect

Posted: 1 year ago
Posted: 14 Nov 2023 11:34 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@JuliaWensauer Pega Email Bot can analyze the content of an email, identify the topic and entities, and map entities to case properties. GenAI can then be used to generate well-formatted and structured text for the reply and check for email reply tone.

What's new in generative AI > Generative AI integration in Pega Email Bot

Replying to customers by email for an email bot

Case creation overview > Introduction

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