ING Belgium SA NV
Last activity: 24 Sep 2018 0:09 EDT
Not able to open the Marketing rules post upgrade
Pega marketing migration is been performed recently post pega version migration .
Pega Source version : 7.1.9 , Pega Target version : 7.3.1
Pega marketing source version : 07.13 Page Marketing Version : 7.13
we followed all the migration steps mentioned in Pega marketing steps and we found pega marketing rules like DB template and segments are not opening both in designer studio and pega marketing portal.
please note that script execution for pega migration was successful.
Also, in Decisioning topology its appearing as Agent unavailable, and no error appear in logs,
path ->Designer Studio > Decisioning > Infrastructure > Simulation Settings >Topology
we found merely similar issue in the post https://community.pega.com/support/support-articles/batch-decisioning-agent-not-running-any-nodes-error.
But even after copying NBAM-artifacts agent into customized artifact ruleset, marketing rules are not opening.