Question
Oriental Bank
US
Last activity: 15 May 2024 7:58 EDT
Local actions not running on user portal
Hi,
We are using local actions in case wide actions (Transfer assignment, change stage and cancel work order) in my application.
1. We are launching user portal and after case creation, trying transfer assignment to some other operator using Transfer assignment local action, But it is not showing pycaseaction area UI to transfer assignment and same for all local actions which we selected in case wide actions.
2. It is working in Dev studio.
3.We observed run scripts which are used in navigation, those are not running correctly using user portal.
Can anyone help me to resolve this issue?
Thanks,
Satya
Pegasystems Inc.
GB
@SatyanarayanaR16843614 It seems like the issue might be related to the configuration of the user portal or the permissions of the user role in the user portal. You might need to check the configuration of the user portal and the permissions of the user role. Also, make sure that the local actions are correctly configured in the case wide actions. If the issue persists, you might need to trace the user portal to identify the root cause of the issue.
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How to transfer an assignment from one user to another