The pyTransferAssignment local action houses the UI to execute transfer to queue or operator, but cannot be run without being assigned to user, as its a local action. Is there any way to execute a transfer without being assigned to the case?
***Edited by Moderator Marije to add Capability tags***
@KhaledM50 managers need the ability to transfer assignment from their team members. So the managers do not directly own the assignment. As such, they can’t open in Perform mode. Looking for a way to allow managers to transfer work from Review mode.
we are build on Cosmos which doesn’t have the Bulk Action capability.
Posted: 3 months ago
Updated: 3 months ago
Posted: 7 Aug 2022 9:24 EDT Updated: 10 Aug 2022 9:16 EDT
Khaled Musaied (KhaledM50)