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Question

 Francisco Castillo (FranciscoCL)
Proximity Software

Proximity Software
SV
FranciscoCL Member since 2017 4 posts
Proximity Software
Posted: Aug 9, 2017
Last activity: Aug 10, 2017
Posted: 9 Aug 2017 13:30 EDT
Last activity: 10 Aug 2017 12:32 EDT
Closed
Solved

Transfer SLA to other Assignment

Hello everyone, I have an assignment with an SLA that, when the goal is reached, runs an Activity that triggers a Ticket, moving the flow to a different assignment, however, in this assigment, I would like to resume the SLA to wait if it reaches the deadline.

Please help me to achieve this behavior.

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management
Data Integration

Accepted Solution

Posted: 7 years ago
Posted: 9 Aug 2017 19:38 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi Francisco, 

Please check the below link:

https://community.pega.com/sites/default/files/help_v71/procomhelpmain.htm

In the above link, "Recomputations" section will provide some information you need:


"Goal and deadline times once established are not normally recomputed, even if the service level is later updated or other properties involved in determining these times change later. Your application can call the standard activity Work-.DefineSLATimes to recompute the goal and deadline times of an existing assignment or work item, or set the properties directly."

Thanks,

Susan

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