Question
Kelly Services Malaysia Sdn. Bhd.
MY
Last activity: 15 Apr 2019 14:57 EDT
Transfer Assignment from workbasket to current operator
Hi ,
I am newbie to Pega development. I have case assignment in workbasket, On opening that case it has to assign automatically to the Worklist (current operator). Please suggest best approach for this scenario
Thanks
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
FR
Hello,
Just on opening the assignment? Not on processing it? So if he is choosing the wrong assignment and close it that would be too late and it will be transferred already anyway?
If this is really what you want, you can try to perform a sort of reassign on pre-activity of that assignment task.
Kelly Services Malaysia Sdn. Bhd.
MY
Only for manager category that option is available. On Opening assignment from workbasket, it has to assign to himself before processing.
Coforge DPA
GB
Hi
Have a look at Pega OOTB acitivity "ReAssign" .
You can use this to achieve your functionality.
Regards
Bhavya
Kelly Services Malaysia Sdn. Bhd.
MY
Hi Bhavya/MarcLasserre_GCS,
I have tried calling pxTransferAssignment which inturn calls Reassign activity . Now my assignment get transferred to current operator but its not opening getting below message.(Note: Called this pxTransferAssignment in Perform Default activity as some suggested)
Either no actions are specified for this assignment or you do not have the permission to access any of them.
Why my assignment not opening.. Any suggestion
Coforge
IN
It can be done through ootb activity of Reassign activity
Serendebyte
IN
Yeah I had also similar requirement,we achieved this using OOTB Reassign activity
Accepted Solution
Kelly Services Malaysia Sdn. Bhd.
MY
I have tried as like below, seems working now.
Step 1 - Call Reassign
Step 2 - Call RecalculateAndSave
Step 3 - Commit
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IN
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