Question
Tata Consultancy Services
IN
Last activity: 27 Mar 2023 5:32 EDT
Transfer assignment to same operator again who previously transfer the case
Hello All
I have to transfer the case to the same operator again who transfer the case previously to another queue and when another queue transfer case to previous queue so it should assign to same operator
Updated: 27 Mar 2023 5:32 EDT
Coforge
IN
you can create a property which will store the previouslyAssignedOperator to have the operatorID of the user in case assigned to a WL and WB name in case assigned to a workbasket. Along with for ease you can also have another property say previouslyAssigned to have the WorkList or WorkBasket values.
Use these 2 properties to assign your case back to respective WL/WB
Use OOTB Activity pxTransferAssignment to assign cases from activity
If you have to use the routing in the flow on assignment shape, go with custom routing -> use assignemnetType as cpmWorklistOrBasket, write your own activity with a logic to set param.AssignTo to the value of previouslyAssignedOperator you created.