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Question

 Sankranthi Madhava Rao (SankranthiM) Sankranthi Madhava Rao

IN
SankranthiM Member since 2019 8 posts
Posted: Dec 21, 2023
Last activity: Dec 25, 2023
Posted: 21 Dec 2023 1:21 EST
Last activity: 25 Dec 2023 10:22 EST

How to assign case to previous owner any ootb

How to assign case to previous owner any ootb?

Please guide me soon 

***Edited by Moderator Rupashree to add Capability tags***
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Pega Platform
Case Management

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Posted: 11 months ago
Posted: 21 Dec 2023 16:35 EST
Ramesh Sangili (RameshSangili)
PEGA
Lead System Architect
Pegasystems Inc.
CA

@SankranthiM

 

You have to leverage WorkParty, so it can be routed to the designed person while processing the case. Please go through the below link for more reference.

https://academy.pega.com/topic/leveraging-work-parties-routing/v1

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Posted: 10 months ago
Posted: 25 Dec 2023 10:22 EST
Nagarjuna Kandimalla (kandn1)
PEGA
System Architect
Pegasystems Inc.
IN

you can try using the pyReassignAssignment activity which is in baseclass or work- and assign the param "ReAssignoperator".

 

or check the article

https://support.pega.com/question/how-completely-transfer-wo-case-some-other-useroperator-so-it-should-not-come-back#comment-412806

 

hope this helps :)

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