How to include Case owner name in Notification
Hi Team,
I have a requirement to send notification which must include case owner name .please help me in this
***Updated by moderator: Lochan to add Categories***
Bits In Glass
GB
Hi SaiLaxmi,
Let me know, here, is case owner a workparty? If it is, then follow the instructions given in the below article
https://docs-previous.pega.com/send-correspondence-assignment
Thanks
Capgemini
IN
Hi,
This Notification will not get triggered from Assignment .The notification will be sent when a property changes.I have used pyNotification where we include a message .In that message i need to include Case Owner Name.Like pyID for Case ID.
Pegasystems Inc.
IN
Are you using notification rule for sending notifications. If yes in the notification rule, pass the case owner property to message rule.
Pegasystems Inc.
IN
Sorry for confusion, its not message rule its a field value which we use in notification rule.
In the field value define parameters and you can refer them in the field value text as {1} for parameter 1. See attached FV.png
In the notification rule when you select the field value, it will show you the parameters. Now for that parameter select the appropriate property. See attached Notification.jpg