Attach email notification to case
Hi, I have the following requirements:
- A scheduled job that runs an activity every morning that will check records for supporting documents
- If the supporting documents are not uploaded, the activity is to send an email to the requestor and attach this generated email to the case (similar to this academy exercise).
- I have tried SendSimpleEmail but the mail is never attached and there are no errors in the tracer
Is it possible to attach the email to the case via an activity that runs on a schedule (i.e. no user interference)?
***Edited by Moderator: Pooja Gadige to add capability tags***