Question
Red Alpha, LLC
US
Last activity: 1 Nov 2022 11:34 EDT
Parsing standard formatted email for case type property mapping
I know that Pega can do NLP/entity extraction based on trained models, etc. But I'm looking for info on what is the Pega preferred solution/method for parsing and mapping content from a standard formatted email body into specific case type properties. What is the recommended way to implement this?
For example, I could have an email body that looks like the following:
----------------
REQUEST
Submitter Name: John Doe
Submitter Email: Proprietary information hidden
Submitter Phone: 323-555-1212
ORGANIZATION
Org Name: Acme Corporation
Org Address: 123 Acme Lane, Pittsburgh PA 90210
Org Type: Public
Org Employees: 450
--------------
I'm looking to map these to properties in my case type such as:
.requester.firstName
.requester.lastName
.requester.email
.requester.phone
.org.name
.org.address.streetName
.org.address.city
.org.address.state
.org.address.postcode
.org.orgType
.org.numEmployees
Just an example, but as this email is ALWAYS in a standard format, what's the recommended method for parsing to map into case type properties from within the Email Channel? Thanks in advance