Question
HCL Technologies BV
NL
Last activity: 5 Aug 2024 14:54 EDT
Issue while creating case via the action set of a button using case worker portal
Hello, We are facing an issue while creating cases via the action set of a button using case worker portal using Theme-Cosmos.
The functionality works when user navigates to developer portal and then navigates back to user portal but does not work when user lands directly in user portal and clicks on the button.
Under networks, it is observed system returns the following (for api - createNewWork): The server understood the request but refuses to authorize it.
Thank you!
Pegasystems Inc.
GB
@Ankit_Gupta This issue might be related to the access control settings in your application. The error message "The server understood the request but refuses to authorize it" typically indicates that the user or role doesn't have the necessary permissions to perform the action. Please check the access control settings for the user or role in question, and ensure they have the necessary permissions to create new work. If the issue persists, it might be a good idea to reach out to Pega Support for further assistance.
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