Westinghouse Electric Company LLC
Last activity: 29 Mar 2022 7:46 EDT
PEGA Portal issue with close button
I have users reporting a bug that I can not resolve. Hopefully someone out here has a solution for my problem.
User logs in as an access role with a customized portal. When the user opens a case from a report or worklist/workqueue the case opens and functions normal. But when a user hits the close button to close out of the case, the display goes back to a default worklist and not back to the report or worklist/workqueue where the case originally started from. The only fix i have seen is to change the access groups default portal to pycasemanger7 which behaves correctly where you can up and close a case and come back to the screen where you originally opened that case.
Ideally I would like to be able to do this with all access groups/operators.