We have a requirement, where when the user submits a case, they should go back to their home/dashboard page.
Checking the default behavior of buttons after finish assignment, it will take us to the review harness area, which is fine for subsequent workers on the case, but the requirement for the initial requester is to go back to the portal home instead.
Is there a way to skip this default review mode and return to the portal home, preferably using OOTB features?
Finish assignment in combination with Home will still land us at the review for the portal.
***Edited by Moderator Marije to change type from General to Product***
Hi Vignesh, thank you for your answer, we tried exactly that before and although it works while in App or Dev Studio, it does not work when in the Portal and will still leave us in the review harness. Rather then close the work object and go back to portal landing page.
Posted: 2 months ago
Posted: 7 Sep 2023 4:02 EDT
VIGNESH P (VIGNESHPVK)
@GitarthaD33 its custom button. In custom button i just used Event-Action set. You can also Enable "Hide the default action section buttons" in Flow Action and Drop and Drag the button inside your section and use Finish Assignment and Home Action for Click event