I have a requirement to add a backward and forward buttons to a user portal, so the users can navigate between screens to correct any mistakes made during case processing. Currently the user (Agent) has to start from the beginning to make any changes.

In this case I don’t think a ‘forward button’ is required as each screen has a Submit button to progress, but I need to somehow insert a ‘Back’ button onto each screen allowing the user to go back to the previous screen and change any details they’d previously set, and then submit to the next screen again.

I’ve included a brief outline of the journey that the user goes through.

Screen 1 (Start interaction) – The user selects some information and clicks submit. No back button is required here as this is the first screen

Screen 2 (Process Query) – More information is filled out here and the Submit button is clicked

Screen 3 (Send Resolution Email) – The user can send an email to the customer confirming the action taken. There is submit button (out of view), next to which a back button could be placed, to take the user back to the previous ‘Process Query’ screen.

Is there a straight forward way of implementing this?