Case Worker Portal not loading properly
Hi All,
Kindly help me to resolve below production issue.
When user log in to the Case Worker portal it displays as per the screenshot. In lower environment we have faced this issue very rarely and when we take a new session issue is resolved.
As per the production users this is frequent and even though they take a new session, issue remains same. We are in a process of identifing the root cause.
Appreciate if anyone can help.
Kind Regards,
Jayami Dayarathna
***Updated by Moderator: Marissa to move from Upgrade Center to Product Support Community; update categories***
EvonSys (Pvt) Ltd
SG
Hi Shanthini,
Thank you for the response.
This is a Production issue. We have advised users to get a new session.
They have told that this issue is very frequent. But in lower environment we have rarely face this issue.
Kind Regards,
Jayami Dayarathna
Updated: 25 Apr 2017 6:24 EDT
Techmahindra
IN
Hi Jayami,
May I know when was a clear restart(by removing temp) done on this production server?
Also confirm if your observing any errors in the log.
Regards,
Shanthini Charles
Capgemini
GB
Can you please try below :-
Stop all nodes
Delete everything inside PegaTempDir, in case you kept some XSD or some manually created folders keep them.
Clear DB cache
Restart all nodes.
Thanks,
Vishal