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Question

 Naga Sai Kalyani Rachamadugu (NagaSaiKalyaniR)
Incessant Technologies Pvt Ltd
Senior Software Engineer
Incessant Technologies Pvt Ltd
GB
NagaSaiKalyaniR Member since 2017 3 posts
Incessant Technologies Pvt Ltd
Posted: Aug 11, 2021
Last activity: Jan 18, 2023
Posted: 11 Aug 2021 13:20 EDT
Last activity: 18 Jan 2023 19:01 EST
Closed
Solved

Close button on case redirects to Home page instead of previous landing page from where case is opened.

Hi

User logs in as an access role with a customized portal. When the user opens a case from a Dashboard or worklist/workqueue the case opens and functions normal. But when a user hits the close button to close out of the case, the display goes back to Default Home landing page and not back to the Dashboard or worklist/workqueue where the case originally started from.

Currently using 8.4.5 version with Theme Cosmos skin 01.01 version.

Thanks in Advance.

Kalyani

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Platform 8.4.5
Pega Cloud
Case Management
Financial Services
Senior System Architect

  • yang chen

Accepted Solution

Posted: 3 years ago
Updated: 2 years ago
Posted: 13 Aug 2021 8:31 EDT
Updated: 18 Jan 2023 19:01 EST
Richard Marsot (RichardMarsot)
PEGA
Senior Director, UX Engineering
Pegasystems Inc.
US

@NagaSaiKalyaniR because the UserPortal in Cosmos Theme is a single page dynamic container (SPA) - similar to pyCaseWorker in ui-kit, we do not recommend to show a close button - the user should use the browser buttons (back and forward) and the browser history to navigate back to the previous pages. As such Theme- Cosmos does not expose any cancel button

using the cancel or close action will lead to the same outcome, e.g. the home page is being rendered - this is the behavior of the single page dynamic container.

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Posted: 3 years ago
Posted: 12 Aug 2021 18:36 EDT
Richard Marsot (RichardMarsot)
PEGA
Senior Director, UX Engineering
Pegasystems Inc.
US

@NagaSaiKalyaniR a close button will usually call the function pega.desktop.activateDocument("0") to go back to the home page

in your case, it seems that the behavior that you want is similar to clicking on the back button in the browser - in this case, you can call the function history.back()

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  • Aneesha Gundmi Ashish Kumar Sagaya Priya Antony Pooja Palla

Accepted Solution

Posted: 3 years ago
Updated: 2 years ago
Posted: 13 Aug 2021 8:31 EDT
Updated: 18 Jan 2023 19:01 EST
Richard Marsot (RichardMarsot)
PEGA
Senior Director, UX Engineering
Pegasystems Inc.
US

@NagaSaiKalyaniR because the UserPortal in Cosmos Theme is a single page dynamic container (SPA) - similar to pyCaseWorker in ui-kit, we do not recommend to show a close button - the user should use the browser buttons (back and forward) and the browser history to navigate back to the previous pages. As such Theme- Cosmos does not expose any cancel button

using the cancel or close action will lead to the same outcome, e.g. the home page is being rendered - this is the behavior of the single page dynamic container.

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