Question
Not back to home when close case in new tab
In Cosmos,when finish or close a case in a new tab which opened by right click on case id and select "open link in new tab"
It not go back to Home page ,and the UserPortal will be blank.
It also happen when click the logo in menu.
Question:
1.This is an expected behavior?
2.Is there any solution to let it go home page when finish or close a case in new tab?
Pegasystems Inc.
GB
Here's the explanation for the reported behavior . https://community.pega.com/node/2297931
---> Since cosmos is Single Page application, this is expected behaviour from Pega where the current thread is being retained and previous thread is not retained in clipboard.
A feedback request (FDBK-76396) was created for the same for review of this requirement by Product team. However, note that as of 8.6 the multiple tab/window functionality was improved. See the release notes: https://community.pega.com/node/2297931
In 8.6 onwards we support opening cases in new browser tabs. https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/enhance-case-processing-experience-theme-cosmos-applications-86
Here's the explanation for the reported behavior . https://community.pega.com/node/2297931
---> Since cosmos is Single Page application, this is expected behaviour from Pega where the current thread is being retained and previous thread is not retained in clipboard.
A feedback request (FDBK-76396) was created for the same for review of this requirement by Product team. However, note that as of 8.6 the multiple tab/window functionality was improved. See the release notes: https://community.pega.com/node/2297931
In 8.6 onwards we support opening cases in new browser tabs. https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/enhance-case-processing-experience-theme-cosmos-applications-86
" Whether you start at the home page, follow a link, or use bookmarks, new tabs or windows no longer refresh one another. As a result, you can keep referencing or cross-checking several work items at a time without sacrificing one context for another and losing current work. Additionally, table settings are maintained for the duration of the session. For example, if you apply filters and sorting to a list, and then open a new document, the application retains the table settings when you navigate back to the page by clicking the browser back button."
Suggestion: https://community.pega.com/support/support-articles/case-displays-new-window
https://collaborate.pega.com/question/open-case-new-browser-tab
Also see the following which explains Cosmos-recommended navigation of cases in tabs: https://community.pega.com/video-library/pega-84-update-whats-new-cosmos-design-system
I found a possible workaround:
Remove the Home action added on the button and configure the Launch Harness and add the pages and Harness according to the requirement.
Below is the screenshot of the same implementation for your reference.
Note: The Harness that is added(Home) is the desired Harness where the page should be navigated to.
Accenture Co Ltd - Shanghai
CN
@MarijeSchillern Thank you!
I try to add a harness action after finish assignment on button,it works and go back to Dashboard.
But if the case has some validation error in flow action's post process,it also go back to Dashboard,and I want it stop at case
and display the validation message.
I tried to add a when conditon on the harness action,but it not worked.
Do you have some solution about this issue?
Pegasystems Inc.
GB
@yangc459 I'm afraid I don't.
I will let other users who might have designed a similar application scenario comment further on this thread.