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Question

 Banaras Hussain (BanarasH)
Lloyds Banking Group

Lloyds Banking Group
GB
BanarasH Member since 2013 1 post
Lloyds Banking Group
Posted: Feb 14, 2019
Last activity: Feb 15, 2019
Posted: 14 Feb 2019 5:35 EST
Last activity: 15 Feb 2019 5:22 EST
Closed
Solved

Error Loading My Support Portal

Hi, I have been affiliated to my company's Pega account but upon trying to load My Support Portal, I receive the following error. Please could you investigate and advise on how to resolve?

Thanks

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Accepted Solution

Posted: 5 years ago
Posted: 15 Feb 2019 2:58 EST
Julian Skellett (SKELJ)
PEGA
Principal Software Engineer
PEG
GB

Hi Banaras,

It appears that your access had been temporarily disabled since you had not logged in for some time.

I have reset this, so it should now work. Could you please clear your browser cache, try again and confirm you are all set? Thank you.

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Posted: 5 years ago
Posted: 14 Feb 2019 12:40 EST
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi Banaras,

So sorry to hear you are unable to access MySupport Portal. I've submitted this on your behalf to the team that manages MSP and someone will be in touch with you.

Thank you for letting us know!

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Accepted Solution

Posted: 5 years ago
Posted: 15 Feb 2019 2:58 EST
Julian Skellett (SKELJ)
PEGA
Principal Software Engineer
PEG
GB

Hi Banaras,

It appears that your access had been temporarily disabled since you had not logged in for some time.

I have reset this, so it should now work. Could you please clear your browser cache, try again and confirm you are all set? Thank you.

To see attachments, please log in.

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