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 Banaras Hussain (BanarasH) Lloyds Banking Group
Lloyds Banking Group
GB
BanarasH Member since 2013 1 post
Lloyds Banking Group
Posted: February 14, 2019
Last activity: February 15, 2019
Posted: 14 Feb 2019 5:35 EST
Last activity: 15 Feb 2019 5:22 EST
Closed
Solved

Error Loading My Support Portal

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Hi, I have been affiliated to my company's Pega account but upon trying to load My Support Portal, I receive the following error. Please could you investigate and advise on how to resolve?

Thanks
Posted: 4 years ago
Posted: 14 Feb 2019 5:46 EST
Praveen Kumar Mankala (PraveenMankala) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
IN
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Hello ,

Please raise your request in MSP > Resource>Report An Issue with MSP:
Posted: 4 years ago
Posted: 14 Feb 2019 9:21 EST
Banaras Hussain (BanarasH) Lloyds Banking Group
Lloyds Banking Group
GB
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That's not a very useful response. I am unable to load MSP at all. 

Can you check my account to see if it is valid for MSP?
Posted: 4 years ago
Posted: 14 Feb 2019 12:40 EST
Marissa Rogers (MarissaRogers) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
US
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Hi Banaras,

So sorry to hear you are unable to access MySupport Portal. I've submitted this on your behalf to the team that manages MSP and someone will be in touch with you.

Thank you for letting us know!
Posted: 4 years ago
Posted: 14 Feb 2019 13:10 EST
Banaras Hussain (BanarasH) Lloyds Banking Group
Lloyds Banking Group
GB
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Thanks Marissa.

Another colleague has successfully logged into MSP via my laptop so it's definitely not an OS/browser issue.
Posted: 4 years ago
Posted: 14 Feb 2019 13:37 EST
Marissa Rogers (MarissaRogers) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
US
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Thanks for checking that! It's always the first thing I do too! :)

Saikishore Sanagapalli

Accepted Solution

Posted: 4 years ago
Posted: 15 Feb 2019 2:58 EST
Julian Skellett (SKELJ) PEGA Principal Software Engineer
PEG
GB
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Hi Banaras,

It appears that your access had been temporarily disabled since you had not logged in for some time.

I have reset this, so it should now work. Could you please clear your browser cache, try again and confirm you are all set? Thank you.

Rahmat Juniawan Santoso
Posted: 4 years ago
Posted: 15 Feb 2019 5:22 EST
Banaras Hussain (BanarasH) Lloyds Banking Group
Lloyds Banking Group
GB
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Hi, it's working now. Thanks for your help.

We'd prefer it if you saw us at our best.

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