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Question

 Vishal Shah (VishalS3)
AEGIS Limited

AEGIS Limited
US
VishalS3 Member since 2013 1 post
AEGIS Limited
Posted: Jan 30, 2018
Last activity: Jan 30, 2018
Posted: 30 Jan 2018 4:19 EST
Last activity: 30 Jan 2018 8:59 EST
Closed
Solved

Error in "My Support Portal"

Hi,

I am getting below Error when I click on "My Support Portal" link or button.

Status good
Message The operation completed successfully, but returned no content
Operator ID Unauthenticated or not available
Requestor ID HFTHXGEPZGV3KEO4758ZGQOKWLD0Q1B3D
Timestamp Tue Jan 30 04:07:13 EST 2018
Engine Version PegaRULES 7.30 (PRPC-7.3.1-184)

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Accepted Solution

Posted: 6 years ago
Updated: 6 years ago
Posted: 30 Jan 2018 5:47 EST
Updated: 30 Jan 2018 6:00 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Vishal,

On investigation, we found that your operator ID has been disabled for My Support Portal access as your have not logged into MSP from past 6 months. Just now we have re-enabled your access, kindly re-login and confirm us.

Regards

Mahesh

<edited for updated information>

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Posted: 6 years ago
Updated: 6 years ago
Posted: 30 Jan 2018 5:44 EST
Updated: 30 Jan 2018 5:45 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Vishal,

Thank you for reporting this. I will reach out to our internal team to start investigation.

Regards,

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Accepted Solution

Posted: 6 years ago
Updated: 6 years ago
Posted: 30 Jan 2018 5:47 EST
Updated: 30 Jan 2018 6:00 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Vishal,

On investigation, we found that your operator ID has been disabled for My Support Portal access as your have not logged into MSP from past 6 months. Just now we have re-enabled your access, kindly re-login and confirm us.

Regards

Mahesh

<edited for updated information>

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