Question
Accenture Gmbh
DE
Last activity: 13 Dec 2022 3:45 EST
Email channel not working: error with starting listener
Hi all,
I have created an Email channel in Pega 8.6 and the email account ,listener are configured accordingly.But when i click on verify email account in the Email channel it shows no active listeners found. In admin studio, when i try to start the listener manually it is giving the below error:
Failed to launch listener, com.pega.pegarules.pub.PRException: Unable to initialize email client, terminating listener.
Email account has been configured as per the screenshot attached below.
Has anyone faced the same issue?
-
Like (0)
-
Share this page Facebook Twitter LinkedIn Email Copying... Copied!
Maantic Inc.
IN
@AparnaV20 How about the test connectivity in the email account? Is that working?
-
Soham Chanda
Updated: 10 Sep 2021 7:54 EDT
Accenture Gmbh
DE
Hi @Tanay Kumar Bal ,
Yes it is working. status good is returned, but when i click on verify from the email channel it is showing no listener found
Maantic Inc.
IN
Can you delete the listener and create it manually and then again try to connect from the channel.
Accenture Gmbh
DE
@Tanay Kumar Bal Thanks for the suggestion. i tried that but still getting the error when starting the listener "unable to initialize email client"
Incedo
US
@AparnaV20 Is the issue resolved. If so can you please help me with the inputs of how to overcome this.
Aaseya IT Services
ZA
@Tanay Kumar BalI am also facing same issue in 8.6 version which was upgraded from 8.4 few months back.
I have deleted the listener and re-created again , email account connectivity is good.can you please advise if you guys have any suggestions on this?
error when trying to restart listener:
@Tanay Kumar BalI am also facing same issue in 8.6 version which was upgraded from 8.4 few months back.
I have deleted the listener and re-created again , email account connectivity is good.can you please advise if you guys have any suggestions on this?
error when trying to restart listener:
Updated: 13 Dec 2022 4:14 EST
Evonsys
LK
Please check your Email listener requestor login section.
For me when I gave valid credential, I can successfully added my listener.
Thank You
Maantic Inc
IN
@AparnaV20Receiver side connection is failing, unless connection status is stable it wont work. Check the logs while doing connection test for email account.
Deutsche Telekom Services Europe SE
DE
@AparnaV20 Please check if IMAP certification is valid.
You can check with your system admin Team (Who manages Server configuration)
-
Srikanth Kuttumu
Aaseya IT Services
ZA
check the email account connectivity once.
If you are using basic Auth check the credentials for the operator used in the listener config.
then check the connectivity