Email Channel Listener
I am trying to set up an email channel. I have a working Email account set up in Pega. I create the email channel but when I click verify the email account it says I have no active listener.
I can create a listener manually but shouldn't the channel wizard do this for me. If I do it manually then how do I configure the listener to use the virtual assistant? I want to be able to use the routing and triage features.
This is in version 7.4 of Pega.
Thank you,
Cecil
***Edited by Moderator Marissa to update platform capability tags***
Pegasystems Inc.
IN
Hi,
Please check below link. It may help you.
Pegasystems Inc.
US
Yes this is exactly what I have done and it does not work on my server. I would expect the step where you pick an email account to then create an appropriate listener and it does not
ProCom Consulting
US
I am having the same issue. The only difference is that the email channel definition worked until I restarted the server, since then I am getting the same error.
-Edit-
I think I found the cause of my error at least. I named the email account rule with the actual email at first. The special characters might be the issue. When I recreated the rule and named it only using letters, it worked. Hope this helps!