Email account for email listeners
Hi, We are currently using an email listener for pulse email reply and it works fine. What I am wondering is, can we use the same email account for a work pool for email approval ? What is the best practice here for both enable pulse email reply and email approval ?
***Edited by Moderator: Pallavi to update platform capability tags***
Pegasystems Inc.
IN
Hi, by default, the system looks for the email account with the name PulseNotifications to process emails. So if you want other applications in the system use the same account to process emails please keep it seperate from the work pool email account.
Depending on the load, you can also use the same email account (your application specific )for your approval process as well.
EIB
PL
Thank you for your answer. So, can I give same email address for both PulseNotifications and work pool account ? I actually wonder that what will happen when 2 different email listeners process on the same email address ? As far as I know, email listeners mark mails as read when processed. So, will there be a conflict when 2 different email listeners try to access and process mails on the same email address ?