Question
Tata Consultancy Services
GB
Last activity: 1 Jun 2020 9:38 EDT
Email Listener - Gmail
When an email listener is set up to listen to a Gmail account, the listener always picks up the email from INBOX, regardless of the folder name indicated in the Email Listener.
Is this because Gmail only lets you create labels rather than folders?
Is there any way to make Email listener pick up email from a specific folder (or label) in a Gmail mailbox?
***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Blue Rose Technologies
DE
Hi,
Please see if the below link is helpful.
https://collaborate.pega.com/question/can-we-configure-email-listener-pick-email-sub-folder
Pegasystems Inc.
IN
In the Email Listener form, On the properties tab, we have the Listener properties section in which we need to specify most of the processing details for the email listener instance. In the Folder name field, specify the name of the email folder that the listener is to monitor.