Question
Cognizant Technology Solutions India Private limited
IN
Last activity: 2 Sep 2020 3:12 EDT
Email styles lost in Gmail Client
Hi ,
Email styles is lost in gmail as the style tag is not embedded in the header.
Is there any possible way to include the style tag in header while sending the email correspondence so that styles wont be lost in outlook or in gmail.
Thanks in Advance.
***Moderator: Pallavi to update platform capability tags***
Pegasystems Inc.
IN
Vyshnav, can you show some examples and share if you have done any override in the way platform sends emails? I haven't seen this difference but I'm interested in knowing what could cause this.
Cognizant Technology Solutions India Private limited
IN
Hi Vikas ,Thanks for the reply.
I have come across below articles and found out that gmail does not consider the <style> tag if embedded outside of the <head> element.
http://campaignmonitor.com/css
https://collaborate.pega.com/question/email-styles-lost-gmail
In my scenario i have embedded css defined in html and embedded it in correspondence rule .But styles like
table attributes like max-width,height does not took effect .
Pegasystems Inc.
IN
Can you look at corresponding Data-Corr-Email instance and see if that has styles? Also, what platform version are you on? It should be easy to debug what's happening to styles if you are on 8.2+. You can trace pyPostPulseMessageSendEmail activity to see where the styles went.